Q1. Do the discounts of Taiwan FunPass Discount Card expire?
A1. Cardholders of Taiwan FunPass Discount Card can get discounts at the designated stores. Please refer to the website for the latest discount updates.
Q2. What are the designated stores and discounts of Taiwan FunPass Discount Card?
A2. Please refer to the website of Taiwan FunPass Discount Card for the designated stores and discounts.
Q3. How to apply a discount to get a discount at an authorized engaged stores?
A3. Visit stores with a “ Taiwan Discount Card ”sign and show them your Pass card before checking out paying to receive the discount.
Please visit the Taiwan Discount Card website for information of promotions. (Please refer to: https://taiwanfunpass.welcometw.com/authorizedStore.html)
Q4. What if I lose the Taiwan discount card?
A4. The card cannot be reimbursed or reissued, please take good care of it.
Q5. How to return the item?
A5. Please make a return at the original place of purchase.
Q6. How to apply for deposit refund?
A6. (1)Please visit Information Counters at Taipei MRT stations or Customer Service Center of EasyCard Corporation for deposit refund.
(2)A handling fee of NT$20 will be charged for deposit refund.
(3)Once the Pass has entered the deposit refund process, it cannot be topped up.
Q7. How do I contact customer service??
A7. Please email to service@fontrip.com.tw or call 03-5910052.
Service hours: Mon. to Fri. 09:00-12:00, 13:00-17:00 ( One hour lunch break)